Book or change an appointment
Last Updated: Wednesday, 24 July 2024About E-Consult
E-Consult is an online service that allows you to quickly and easily access GP services. Answer a few simple questions and E-Consult will get you the help you need. E-Consult is only available during surgery hours.
To book an appointment:
- Request an appointment online (E-Consult)
- Phone us Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
- Visit the surgery and speak with a receptionist Monday to Friday from 8am to 6.30pm (excluding bank holidays and training closures)
- See details of future bank holiday closures and training closures (one Wednesday each month)
When you get in touch, our reception team will ask what you need help with.
This will help us assess your needs and identify the most suitable doctor, nurse or health professional to help you.
Extended hours appointments
We offer extended access appointments outside of normal practice hours, these may be telephone consultations or face to face depending on which type of appointment is appropriate. You may also be offered a triage appointment with the extended access team, these are GPs working alongside our own GPs to offer appointments when we are at capacity. If you are asked to be seen face to face, you may need to travel to a different surgery as it will not be possible to be seen at Jubilee when we are at full capacity.
About your appointment
When you contact us, we may offer you a consultation:
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By phone
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Face to face at the surgery
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On a video call
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By online consultation (E-Consult)
Important: if you have to cancel your appointment
Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.
How to cancel your appointment
You can cancel any appointment by using the NHS App. You can also call the surgery to tell us.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to see. We will do our best to organise that but it won't always be possible.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face or video call.
- If you need an interpreter
- If you have any other access or communication needs